Question 1

We're operating in all COVID-19 alert levels

Accepted Answer

We are still delivering during all levels of lockdown. Regions effected by different restrictions may experience delivery delays as we work within the current guidelines as delivery services measures to minimise the risks of COVID-19 have been implemented. Strict contactless delivery guidelines are in place to ensure the safety of our team and customers.

Question 2

What is a Ziggurat?

Accepted Answer

The Ziggurat is a four piece multifunctional set. You and your imagination can then decide what it becomes.

Question 3

How does it arrive?

Accepted Answer

All four pieces arrive vacuum packed in a box with a fireproof/waterproof liner already in place. Your selected fabric cover comes in a separate box and is ready to be put on your Ziggurat. We do it this way to ensure your Ziggurat is un-wrinkled and crease free.

Question 4

How long before I can use my Ziggurat after unpacking?

Accepted Answer

You can set up your Ziggurat right away. If possible, we do recommend waiting 24 hours before you start creating. This gives the foam time to fully expand and return to its manufactured state.

Question 5

How long can I leave it in it’s box?

Accepted Answer

Due to being compressed in it’s box we recommend opening your Ziggurat as soon as you receive it. This is because the longer your Ziggurat is left in the box the longer it can take to restore itself to its original form.

Question 6

How firm is it?

Accepted Answer

All pieces are soft enough for cozy lounging yet sturdy enough for building creations. The base and pillows are made of a denser foam for building support whereas the mattress is a softer foam for a more comfortable sleep.

Question 7

What are the pieces?

Accepted Answer

One base, one mattress, two prism pillows.

Question 8

What are the dimensions?

Accepted Answer

Base: 168 X 84 X 14cm Mattress: 168 X 84 X 8cm Cushion: 37 X 37 X 55cm

Question 9

How does Ziggurat give back to Aotearoa?

Accepted Answer

We love everything in Aotearoa, especially the beach and our oceans. So for every Ziggurat sold $10 is donated to MAUI63 to help protect our precious Taonga (treasure) from extinction.

MAUI63 is a non-profit that is supporting the growth of the Maui dolphin population using the latest technology. A percentage of our profits will be donated to MAUI63 to help save the world’s rarest dolphin with technology.

Question 10

What is the foam made of?

Accepted Answer

The Ziggurat is made from a High resilience polyfoam. Why? It's comfy and it lasts!  
All Ziggurat foams are certified safe according to leading international standards. We don’t use nasty chemical fire retardants or chemical-based glues.

Question 11

What is the fabric made of?

Accepted Answer

Indoor cover 270gsm polyester Outdoor cover (Coming Soon!) Outdoor cover 100% waterproof heavy duty acrylic. Durable and versatile   Zips Every piece has YKK zippers

Question 12

Does the Ziggurat contain any harmful materials?

Accepted Answer

Your safety is front of mind for us which is why we have ensured all of the foams used in the Ziggurat are CertiPUR-US® certified.
 CertiPUR-US is a not-for-profit certification program developed by the flexible polyurethane foam (FPF) industry aimed at protecting consumers from harmful substances. Our certified foams meet program standards for content, emissions and durability, and are analyzed by independent, accredited testing laboratories. 
Our CertiPUR-US approved foams are: - Made without ozone depleters - Made without PBDE flame retardants - Made without mercury, lead and other heavy metals - Made without formaldehyde - Made without phthalates regulated by the Consumer Product Safety Commission - Low VOC (volatile organic compound) emissions for indoor air quality (

Question 13

What are the dimensions?

Accepted Answer

Base: 168 X 84 X 14cm Mattress: 168 X 84 X 8cm Cushion: 37 X 37 X 55cm

Question 14

Are you still shipping during COVID lockdowns?

Accepted Answer

We are still delivering during all levels of lockdown. Regions effected by different restrictions may experience delivery delays as we work within the current guidelines as delivery services measures to minimise the risks of COVID-19 have been implemented. Strict contactless delivery guidelines are in place to ensure the safety of our team and customers.

Question 15

Is shipping free?

Accepted Answer

Yip! Free shipping throughout Aotearoa, even to rural addresses.

Question 16

How long will it take for my Ziggurat to arrive?

Accepted Answer

Your delivery time depends on where you are in Aotearoa. Order before 1pm in Auckland and receive them the following working day.
 For the rest of New Zealand our delivery times are below.
 North Island 2 - 4 working days. South Island 3 - 7 working days.
 We'll always do our best to deliver on time, but some rural addresses can take a little longer to reach.

Question 17

Do you offer easy ways to pay off Ziggurat products?

Accepted Answer

We sure do, you can pay by Afterpay, Laybuy, Credit card or Gem Visa. Get your Ziggurat now and pay later!

Question 18

How does Afterpay work?

Accepted Answer

Afterpay enables you to split your purchase into 4 equal installments.
 Pay for your order over four installments, due every two weeks. You pay your first payment at the time of purchase, and the rest over time. Afterpay is always zero interest. There are no additional fees when you pay on time.

The only fees are for late payments. However, Afterpay will email you a payment schedule and send notifications so there are no surprises.
 To get started, select Afterpay once you have checked out. You’ll know if you’ve been approved within seconds and we’ll ship your Ziggurat as quickly as we can.

Question 19

How does Laybuy work?

Accepted Answer

Laybuy allows you to make your purchase over 6 automatic weekly payments. Laybuy is interest free. Missed payment fees apply.
 To get started, select Laybuy after you have checked out. You’ll know if you’ve been approved within seconds and we’ll ship your new best friend as quickly as we can.

Question 20

Returns and Warranties

Accepted Answer

Your new Ziggurat couch is covered by a 1 Year Limited Warranty. For 1 year after you purchase your new Ziggurat, when it has a defect covered under the warranty, we will replace or repair it. This includes all parts of the couch determined to have a defect. Our 1 Year Limited Warranty is voided once your Ziggurat leaves New Zealand. This warranty is valid only for the original purchaser from the original purchase date of the original couch purchased from Ziggurat and is non-transferable. If the original purchaser sells or otherwise relinquishes ownership of the couch to another person, the subsequent owner accepts the product “as is” and “with all faults.” Ziggurat couches are designed to last! This Limited Warranty covers the following defects during normal use: a) Deterioration of the couch resulting in a visible indentation greater than 2.5 centimetres (25mm). b) Any physical flaw in the couch that causes a material impact to the purchaser’s play if the couch has not been improperly handled. c) In respect of the couch cover only, any manufacturing defect in the cover, including seams and zipper assembly. Ziggurat may, at its own option, repair or replace the cover provided on the couch. If Ziggurat replaces the cover, Ziggurat will replace it with the current style of cover available for the couch, which may be of a different colour, design, or material than the original cover provided. This Limited Warranty does not cover: An increase in softness of the foam which is normal and does not affect the supporting quality of the couch. Normal wear and tear. Comfort preference. Damage through improper handling or use. Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage & stains, or soiling. Replacement of the couch due to defective cover. If you purchase a couch and only the cover is defective (and not the couch), Ziggurat may only replace the cover and not the whole couch. Damage from using an improper support surface. Product sold by re-sellers who are not authorised retailers. Product sold “as-is,” “preconditioned,” “reconditioned,” “used,” “comfort return,” “returned,” “previously owned,” or any other similar wording indicating that the product is not “new” or of “first quality,” or has previously been purchased or used by another consumer. Product Replacement Terms Except as otherwise provided herein, Ziggurat will not charge purchaser to repair or replace purchaser’s mattress if it is deemed defective during the length of this 1-year Limited Warranty. No new warranty is provided on a replacement product. The warranty for the replacement product runs from the date of purchase of the original product. This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs, and upgrades for successful warranty claims. Making a claim To make a warranty claim simply send proof of purchase (such as your order number or an original dated sales receipt) along with a photo and brief written description of the defect to help@ziggurat.nz. Ziggurat reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the couch prior to accepting a particular claim under this warranty. Should shipping costs be required to return your couch, you will not be responsible for those costs. Processing a claim Any evidence we receive regarding the potential warranty claim, including the couch itself in some cases, will be cross-examined and evaluated by Ziggurat. When we have received the evidence, we will decide at our sole, reasonable discretion whether your claim is covered by the warranty or not. If we determine that it is covered, we will repair or replace (as applicable) and ship your repaired couch or new couch back to you. Ziggurat reserves the right to offer you a similar replacement if your item has been discontinued. We will only cover the shipping expenses of the first warranty claim. Warrantor Ziggurat 2021 Limited

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